Frequently Asked Questions
Everything you need to know about our faith-inspired jewelry.
What materials are used in FaithHeart Jewelry?
Most of our jewelry is crafted from high-quality 316L stainless steel, copper, or 925 sterling silver. Many pieces are further enhanced with 18K gold plating or vacuum plating to ensure long-lasting shine and durability.
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard international shipping usually takes between 7 to 15 business days depending on your location and local customs processing.
Is the jewelry hypoallergenic?
Yes, we prioritize skin-friendly materials. Our stainless steel and sterling silver pieces are lead-free, nickel-free, and hypoallergenic, making them safe for sensitive skin.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition within 30 days of delivery for a full refund or exchange.
Can I customize or engrave my jewelry?
We offer personalized engraving services on a wide selection of our pendants, rings, and bracelets. Look for the 'Customizable' tag on product pages to add your own names, dates, or meaningful messages.
How should I care for my FaithHeart pieces?
To maintain the brilliance of your jewelry, avoid contact with harsh chemicals, perfumes, and water. Clean your pieces regularly with a soft, dry cloth and store them in the provided jewelry box when not in use.